Effective Date: August 6, 2026

These Terms of Service (“Terms”) govern your use of the website at www.arcmedicalcenter.com and your participation in our text messaging program. Please read them carefully. By using this website or opting in to receive text messages from us, you agree to these Terms. If you do not agree, please do not use the site or opt in to our messaging program.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and share information.

1. Who We Are

ARC Medical (“ARC Medical,” “we,” “us,” or “our”) is an accident recovery clinic providing medical evaluation, imaging, pain management, therapy, and related services to patients recovering from injury, with locations in Utah and Idaho.

  • ARC Medical
  • 5187 W Ascension Way, Salt Lake City, UT 84123
  • Phone: (801) 697-6006
  • Email: [email protected]

2. This Website Is Not Medical Advice

The content on this website — including descriptions of conditions, treatments, and services — is provided for general informational purposes only. It is not medical advice, and it is not a substitute for evaluation, diagnosis, or treatment by a qualified healthcare professional.

Using this website, submitting a form, or exchanging text messages with us does not create a provider-patient relationship. That relationship is established only when you are formally accepted as a patient and complete our intake process. Never disregard professional medical advice or delay seeking it because of something you read on this site.

3. Emergencies

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Do not use this website, our contact forms, or text messaging to report an emergency. These channels are not monitored continuously and are not an appropriate way to seek urgent help.

4. Eligibility

You must be at least 18 years old to use this website, submit information through it, or enroll in our text messaging program. If you are under 18, a parent or legal guardian must do so on your behalf. By using the site, you represent that you meet this requirement.

5. Your Responsibilities

When you use this website or our messaging program, you agree to:

  • Provide information that is accurate, current, and complete;
  • Provide a mobile number that belongs to you, or that you are authorized to enroll — do not submit someone else’s number without their permission;
  • Notify us promptly if your telephone number or contact information changes, or if you give up a mobile number that was enrolled in our messaging program;
  • Use the site only for lawful purposes, and not to interfere with its operation, attempt to gain unauthorized access to it, or transmit malicious code;
  • Refrain from submitting content that is unlawful, abusive, or infringes the rights of others.

6. Our Responsibilities

We will provide the services you engage us for with the professional care and skill required of a healthcare provider, in accordance with applicable law and professional standards. We will handle the information you give us in accordance with our Privacy Policy and, where it applies, our Notice of Privacy Practices under HIPAA. We will maintain this website and make reasonable efforts to keep its information accurate, and we will honor your communication preferences, including any request to stop receiving text messages.

We do not guarantee any particular medical outcome. Treatment decisions are made by your treating provider based on your individual circumstances.

7. Text Messaging Terms

Our text messaging program operates under the program name ARC Medical Patient Messaging. By opting in, you agree to the terms in this section.

Consent

We send text messages only to individuals who have given express consent to receive them, by providing a mobile number and agreeing to receive text messages on one of our forms, or by requesting text communication from our staff. Consent to receive text messages is not a condition of receiving treatment from us or of purchasing any good or service.

What we send

  • Appointment confirmations, reminders, and scheduling or rescheduling notices;
  • Care coordination and clinical follow-up, such as referral and imaging status, therapy follow-up, and responses to questions you send us;
  • Account and administrative notifications, such as records requests and billing notices;
  • Occasional requests for your feedback or a review of your experience with our clinic.

Frequency, cost, and delivery

  • Message frequency varies per user.
  • Message and data rates may apply.
  • Text HELP for help. Text STOP to unsubscribe.
  • Carriers are not liable for delayed or undelivered messages.

Help and opting out

Reply HELP to any message to receive our contact information and assistance with the program.

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to stop receiving texts. You will receive one final message confirming that you have been unsubscribed, after which we will send no further texts unless you opt in again. You may also opt out by calling (801) 697-6006 or emailing [email protected]. If you have opted out and wish to resume, reply START or contact us.

Opting out of text messages does not affect your care. We will continue to reach you by phone, mail, or email as needed.

Security of text messages

Text messaging is not a secure or encrypted method of communication. Messages may contain information about your care and can be viewed by anyone with access to your device or mobile account. By opting in, you accept this risk. You may ask us at any time to communicate with you by alternative means or at an alternative location, and we will accommodate reasonable requests.

Carriers and devices

Message delivery depends on your mobile carrier and device and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages. Not all mobile devices or carriers may support our messages.

8. Appointments and Cancellations

Submitting a request through this website is a request, not a confirmed appointment. An appointment is scheduled only when our staff confirms it with you directly. If you need to cancel or reschedule, please give us as much notice as you reasonably can so we can offer the time to another patient. Specific scheduling, cancellation, and missed-appointment policies are provided to you at intake.

9. Billing and Payment

Fees, insurance, and any third-party payment arrangements relating to your care are governed by the financial agreement and related documents you sign at intake, not by these Terms. Please contact our office with any billing questions.

10. Intellectual Property

The content on this website — including text, graphics, logos, images, and the ARC Medical name and marks — is owned by ARC Medical or its licensors and is protected by copyright, trademark, and other laws. You may view and print pages for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute, or create derivative works from this content without our prior written permission.

11. Links to Other Websites

This website may link to sites we do not control, such as a patient portal or scheduling tool. We provide these links for convenience and do not endorse and are not responsible for the content, products, or practices of those sites. Your use of a linked site is governed by that site’s own terms and privacy policy.

12. Disclaimer of Warranties

This website and its content are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the site will be uninterrupted, error-free, secure, or free of harmful components, or that the information on it is complete or current.

Nothing in this section limits or disclaims any warranty or obligation that applies to the medical care we provide, or that cannot be limited or disclaimed under applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, ARC Medical and its owners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or relating to your use of this website or our text messaging program, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of such damages.

This limitation applies to the website and the messaging program. It does not apply to, and does not limit, any liability arising from the medical care we provide, or any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless ARC Medical and its owners, officers, employees, and contractors from any claims, damages, losses, and reasonable costs arising out of your misuse of this website, your violation of these Terms, or your submission of a telephone number that you were not authorized to enroll.

15. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to its conflict of laws provisions. Any dispute arising out of these Terms or your use of this website will be brought in the state or federal courts located in Salt Lake County, Utah, and you consent to the jurisdiction of those courts.

16. General

Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer your rights under these Terms. We may assign these Terms in connection with a merger, acquisition, or transfer of assets.

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and ARC Medical regarding this website and our text messaging program. They do not replace the treatment, financial, or consent documents you sign at intake, which govern your care.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of this page and post the updated Terms here. Your continued use of the website or our messaging program after an update means you accept the revised Terms.

18. Contact Us

Questions about these Terms? Contact us at:

  • ARC Medical
  • 5187 W Ascension Way, Salt Lake City, UT 84123
  • Phone: (801) 697-6006
  • Email: [email protected]

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